ReVoice Studio

	Frequently Asked Questions ReVoice Studio How do I exit ReVoice Studio? Does ReVoice Studio run on a Macintosh, PlayStation or Xbox? What if I don't have a DVD drive in my computer? I cannot hear sound with the ReVoice Studio video. Why? I do not see the ReVoice Studio video correctly. Why? Why is the video corrupted with green, red, or black and white? When I try to record in ReVoice Studio, the screen goes black. When I try to record in ReVoice Studio the video plays, but afterwards, only the Stop button works and no recording is saved in the Takes list. How do I backup my recordings in ReVoice Studio? ReVoice Read-along How do I exit ReVoice Read-along? Can I email my recordings using Hotmail (or other web-based email services)? An error message appears in Outlook Express when I try to email my recordings using Hotmail. The error message `ReVoice could not find an appropriate codec on your system` is displayed when I try to send recordings in an email. If you have a question about the Interactual Player You can call Interactual on 1-800-248-8250 (USA) Or visit the Interactual web site If you are still stuck You can send an email describing your problem, using this form How do I exit ReVoice Studio? Just click on silver switch marked Quit near the bottom right of the screen. All your recordings and your selections are always saved automatically. Does ReVoice Studio run on a Macintosh, PlayStation or Xbox? None of the special features on this DVD, including ReVoice Studio, are designed to run on a Macintosh, PlayStation or Xbox. What if I don't have a DVD drive in my computer? Then, we're sorry to say, you cannot play ReVoice Studio on that computer. I cannot hear sound with the ReVoice Studio video. Why? If this happens and you get a message that reads '...Failed to find audio stream in: Data\V06.avd' or similar, you will need to enable or load some audio playback software. Click here to see detailed instructions to correct this. I do not see the ReVoice Studio video correctly. Why? When you run ReVoice Studio and you get a message like: 'Sorry I do not know how to play '...\skins\v1.avi' you will need to enable or download some video playback software. Click here to see detailed instructions to correct this. Why is the video corrupted with green, red, or black and white? If you have a Hercules Prophet 4500 video card, or similar: Right click your desktop and select 'properties'. From the screen that appears, click 'settings' then 'advanced'. The Hercules driver offers a box for 'performance', which when clicked on, brings up a slider bar for (video) hardware acceleration. Reduce this to the second setting and restart the computer. Revoice Studio should work fine. If you have an ATI Radeon card: Go to http://support.ati.com/ and download and install the latest video driver for your ATI Radeon card and operating system. Let us know if this helps. Others: If you have another video card, make sure you have the latest drivers for your card (please check this with the video card manufacturer). It is also worth checking whether your video card has a hardware acceleration performance slider in it's control panel similar to that described for the Hercules Prophet, above. If so, try reducing this to see if the video corruption in Revoice Studio disappears. Please let us know how you get on. When I try to record in ReVoice Studio, the screen goes black. Click here to see the latest instructions to try and correct this. When I try to record in ReVoice Studio the video plays, but afterwards, only the Stop button works and the recording is not saved in the Takes list. Some DirectX Codecs installed on your system can affect ReVoice Studio. If you have installed any codecs on your system and are having problems running ReVoice Studio, see the documentation supplied with the codecs for instructions on how to disable them. You can also click here to see the latest instructions to try and correct problems with the video playing. How do I backup my recordings in ReVoice Studio? Your voice recordings are stored in the folder called "ReVoice" in your "My Documents" folder. If you make a copy of this folder, you will be able to copy it back into your "My Documents" folder to restore any recordings that you made before you made the copy. How do I exit ReVoice Read-along? Just click on the panel marked Quit on the football near the bottom right of the screen. All your recordings and your selections are always saved automatically. Can I email my recordings using Hotmail (or similar web-based email service)? Yes, there are two ways to do this. TODO (what happens if no email account setup on Windows?) Move the attached files from the email to be sent into a folder on your hard disk. Compose a message using Hotmail in your web browser, and choose the options to attach these files. This willl also work for other web-based services, such as Yahoo. Set up Outlook Express to access your Hotmail account. For more information, look for Hotmail in Outlook Express help. An error message appears in Outlook Express when I try to email my recordings using Hotmail. Hotmail imposes a maximum size for attachments which you may have reached. Try resending the email, selecting Low Quality in the dialog to reduce the file size. The error message `ReVoice could not find an appropriate codec on your system` is displayed when I try to send recordings in an email. A piece of software is used to compress the audio and reduce the file size. If you see this message, then this software is not present on your computer. It can be made available by installing Windows Media Player version 7.0 or higher. Click to download Media Player. Still stuck? If you are still having a problem which the answers given above have not solved, please enter a description of the problem below. 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