12 results
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Frequently Asked Questions
/faq... Titan General Purchasing
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PayPal returned an error, please try different card. - FAQ
/faq/paypal-returned-an-error-please-try-different-cardIf you see the following error in PayPal: PayPal returned an error, please try different card. Make sure you are using your credit card's registered country in our store.
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What are the main differences between VocALign Project, VocALign Pro and Revoice Pro? - FAQ
/faq/what-are-the-main-differences-between-vocalign-projectVisit our Compare Page to find out: //www.synchroarts.com/compare
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Why have I received a “Pending Order” email? - FAQ
/faq/why-have-i-received-a-pending-order-emailIf you have received a Pending order notice for a rental or an upgrade, this means your order needs to be checked manually. You should receive your purchase or a response by email within 24 to 48 hours.
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Order or Authorization Problem? Are you waiting to receive your iLok License Activation Code? - FAQ
/faq/order-or-authorization-problem-are-you-waiting-to-receive-your-ilok-license-activation-codeIf you have ordered from our store and have not received an email containing your iLok Activation Code, please: Check your email SPAM, JUNK, CLUTTER and INBOX folders for an email from synchroarts.com that contains the information you need. If you ...
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I think I am running my software as a DEMO/Trial version. How do I find out? How do I get the full software? - FAQ
/faq/i-think-i-am-running-my-software-as-a-demo-versionSynchro Arts software only comes as fully functional software. The only difference is in the iLok license; a Trial license will expire; a full license will not. Please log onto your iLok account using iLok License Manager software and check your ...
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How many licenses do I get when I purchase a product. - FAQ
/faq/how-many-licenses-do-i-get-when-i-purchase-a-productSince we started in 1995, it has been Synchro Arts’ policy is to provide our customers with 1 license for each license purchased, in the same way as you get one computer or one piece of hardware when you purchase one item. If we offered two ...
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Can I pay by bank transfer? - FAQ
/faq/can-i-pay-by-bank-transferPlease email sales@synchroarts.com
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Can I use an eLicenser? - FAQ
/faq/can-i-use-an-elicenserYou cannot install the VocALign Pro, VocALign Project or Revoice Pro licenses on an eLisenser USB key or a USB memory stick. The VocAlign Pro or Revoice Pro license must be installed on an iLok USB Key (version 1, 2 or 3) The VocAlign Project ...
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Can I use one license on multiple machines? - FAQ
/faq/can-i-use-one-license-on-multiple-machinesYou can install the software on any number of machines. Once activated, move your Synchro Arts license onto an iLok USB Key (using the iLok License Manager). The software will then run when the iLok is plugged into any machine on which the software ...
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Can you please send me an invoice for my recent purchase? - FAQ
/faq/can-you-please-send-me-an-invoice-for-my-recent-purchasePlease contact sales@synchroarts.com with your Order Reference Number.
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Can I get another Trial or extend my Trial period? - FAQ
/faq/can-i-get-another-trial-or-extend-my-trial-periodPlease email sales@synchroarts.com listing: - Which product you would like to trial for 14 days - Your iLok Account ID