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  • I cannot see "Extensions" in my Audio menu in Cubase 10 or Nuendo 10 - I cannot use ARA2 - FAQ
    /faq/i-do-not-have-extensions-in-my-audio-menu-in-cubase-or
    If the Extensions entry is missing in your Audio menu, please check your Cubase or Nuendo version. ARA2 operation is available with Cubase Pro 10.0.30 and Nuendo 10.1 and later versions. If necessary, please download an update from Steinberg.

  • Error opening an iLok Cloud Session: "An exception occurred: Texception: Default TException." - FAQ
    /faq/error-opening-an-ilok-cloud-session
    While opening an iLok Cloud Session to authorise Revoice Pro 4 with macOS Mojave 10.14 and higher, this error message could appear: An exception occurred: Texception: Default TException. The license activation process cannot continue at this time. ...

  • Important “Force calculation for silent input” option in Samplitude X4 - FAQ
    /faq/important-force-calculation-for-silent-input-option-in
    To use VocALign Project and VocALign Pro in Samplitude X4, it is very important to set the “Force calculation for silent input” option in Samplitude X4 software, as shown in this image:

  • -7450 Error - FAQ
    /faq/7450-error
    Pro Tools -7450 Error on Windows and Mac This problem affects Pro Tools HD 8.1.1, Pro Tools 8.0.5, Pro Tools 9.0 This problem does not occur in Pro Tools 9.0.1 - 9.0.2 or later and earlier versions of Pro Tools 8 and Pro Tools 7. VocALign Project ...

  • DAE Error -7450 - FAQ
    /faq/dae-error-7450
    Pro Tools -7450 Error on Windows and Mac This problem affects Pro Tools HD 8.1.1, Pro Tools 8.0.5, Pro Tools 9.0 This problem does not occur in Pro Tools 9.0.1 - 9.0.2 or later and earlier versions of Pro Tools 8 and Pro Tools 7. VocALign Project ...

  • The code redemption limit has been reached. Please enter a different code. - FAQ
    /faq/the-code-redemption-limit-has-been-reached-please-enter-a
    The message: The code redemption limit has been reached. Please enter a different code. appears after entering the Activation Code you received from Synchro Arts: Please do not panic, as this is not really an issue. Click OK to dismiss the message ...

  • The Activation Code cannot be used. No redemptions are available. - FAQ
    /faq/the-activation-code-cannot-be-used-no-redemptions-are
    The message: The Activation Code ... cannot be used. No redemptions are available. appears after entering the Activation Code you received from Synchro Arts: Please do not panic, as this is not really an issue. Click Cancel to dismiss the message ...

  • How do I uninstall or delete the VocALign Pro plug-in from Pro Tools - FAQ
    /faq/how-do-i-delete-the-vocalign-pro-plug-in-from-pro-tools
    To uninstall or delete the VocALign Project plug-in from Pro Tools For Pro Tools 10 and earlier, open the Pro Tools Plug-Ins folder which is Macintosh HD/Library/Application Support/Digidesign/Plug-Ins and delete the file VocALignPro.dpm For Pro ...

  • Why is the timing of the start of the output Dub wrong? - FAQ
    /faq/why-is-the-timing-of-the-start-of-the-output-dub-wrong
    Sometimes there is a breath or other noise at the start of the Guide or Dub that is not in the other track. This can throw the timing of the processed signal's start and following sections out of alignment. Try moving the start of the APT Process ...

  • How do I use Selection Based Processing in Logic 10.3 with Revoice Pro - FAQ
    /faq/how-do-i-use-selection-based-processing-in-logic-10-3-with
    Logic Pro 10.3 added Selection-Based Processing, which lets you transfer audio from Logic to Revoice Pro 3.3 instantly. Watch the video with the link below to see how this new technique in action. HOW TO GET TIGHT BACKING VOCALS IN LOGIC PRO 10.3 ...

  • Audio level change in Revoice Pro - FAQ
    /faq/audio-level-change-in-revoice-pro
    Ableton Live has a sample based gain control Revoice Pro does not have a gain control for each audio file so when you tranfer audio from Live to Revoice the level may increase when you play the audio in Revoice Pro. When you transfer the audio back ...

  • Importing Audio into Digital Performer - FAQ
    /faq/importing-audio-into-digital-performer
    When you are using Revoice Pro with Digital Performer: To ensure files dragged from Revoice Pro are saved in the Digital Perfomer project open the DP Preference and Setting windows and set: Always copy imported audio to project audio folder.

  • When starting Pro Tools 10 you see "Move Unauthorized Plug-ins" - FAQ
    /faq/when-starting-pro-tools-10-you-see-move-unauthorized-plug-ins
    You may see the following dialog box when starting Pro Tools 10 You should select Yes Revoice Pro installs two plug-ins for Pro Tools: An Audio Suite Plug-in that is compatible with Pro Tools 9 and 10. An AAX Audio Suite plug-in that is only ...

  • Why is the Doubler output level about 1 db lower than the input signal? - FAQ
    /faq/why-is-the-doubler-output-level-is-about-1-db-lower-than-in-input-signal
    Why is the Doubler output level about 1 db lower than the input signal? We reduce the gain slightly to allow head room as we process the signals - part of the process creates a small gain. Reducing the overall gain by 1 db avoids any possibility of ...

  • Why do I see “Failed to Write” and get asked about read/ write permissions when I try to install the version of Rewire that comes with Revoice Pro? - FAQ
    /faq/why-do-i-see-failed-to-write-and-get-asked-about-read-write-permissions-when-i-try-to-install-the-version-of-rewire-that-comes-with-revoice-pro
    Stop all audio applications running. Go to the folder "/Library/Application Support/Propellerhead Software/Rewire". Delete or rename the file ReWire.bundle. Start Revoice Pro and press the ReWire button. The correct version of the file should then ...

  • Revoice Pro 3 - Copy Protection and Authorization - FAQ
    /faq/revoice-pro-copy-protection
    Revoice Pro uses a license that must be installed on an iLok USB Key. If you received a Revoice PRO Activation Code it should look like this: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XX (where X's are numbers) Note that this code is NOT a licence but ...

  • Clips with an active VocALign or Revoice Pro Link Extension do not play back in Cubase or Nuendo - FAQ
    /faq/clips-with-an-active-vocalign-or-revoice-pro-link-extension
    If your clip(s) with an active VocALign or Revoice Pro Link Extension do not play back in Cubase 10.0.30 or Nuendo 10.1, please update your software: Steinberg rectified his issue in Cubase 10.0.40 and Nuendo 10.2. If you are unable to update at the ...

  • I cannot find VocALign or Revoice Pro Link in my Pro Tools plug-ins - FAQ
    /faq/i-cannot-find-vocalign-project-or-vocalign-pro-in-my-pro
    VocALign Project, VocALign Pro and Revoice Pro Link are not real time plug-ins. They will not appear in the list of plug-ins you can activate in a channel insert. VocALign Project, VocALign Pro and Revoice Pro Link can be found in the AudioSuite ...

  • Audio does not appear on the Pro Tools timeline when I click "Spot" - FAQ
    /faq/audio-does-not-appear-when-i-select-spot
    When using the Revoice Pro AudioSuite plug-ins in Pro Tools, when you click the "Spot" button, audio will appear in the timeline only if USE IN PLAYLIST is selected (the button will turn blue as shown below.) If USE IN PLAYLIST is not selected, the ...

  • VocALign Pro is not compatible with Studio One - FAQ
    /faq/vocalign-pro-is-not-compatible-with-studio-one-1
    If you select the VocALign menu in Studio One you may see the following message. You need to update to the ARA compatible version of VocALign Pro. You can download the latest version of VocALign Pro from //www.synchroarts.com/downloads . If you have ...

  • Revoice Pro 4 ARA integration in Logic Pro X - FAQ
    /faq/revoice-pro-4-ara-integration-in-logic-pro-x
    Revoice Pro 4 ARA integration in Logic Pro X is coming soon. A specific release date has not yet been set; however, you can already trial our ARA workflow with VocALign in Logic Pro X 10.5.1 ARA versions of VocALign Project 3 AU and VocALign Pro 4 ...

  • Old versions of VocALign Project may cause issues with Studio One Professional 4.6.2 - FAQ
    /faq/old-versions-of-vocalign-project-may-cause-studio-one
    If you just upgraded to Studio One Professional 4.6.2 and you experience crashes when you launch the software or try to open old songs, please check your VocALign Project VST3/ARA plug-in version and update if necessary. - VocALign Project VST3/ARA ...

  • Error: The plug-in named "Revoice Pro" isn't available on your system - FAQ
    /faq/the-plug-in-named-revoice-pro-isnt-available-on-your-system
    If Logic Pro X displays the message: The plug-in named "Revoice Pro" isn't available in your system. Choose another plug-in, or quit Logic Pro X and install the plug-in on your computer in order to use it in the project. Please exit Logic Pro X and ...

  • VocALign could not do this because... - FAQ
    /faq/vocalign-could-not-do-this-because
    If this message appears when you click the "Capture Guide" or "Capture Dub" button in your VocALign Project or VocALign Pro ARA2 plug-in: VocALign could not do this because... Either no Guide has been selected or VocALign could not access the ...

  • I cannot authorise VocALign Pro on my machine or in the iLok Cloud - FAQ
    /faq/vocalign-pro-requires-a-physical-ilok-usb-dongle
    VocALign Pro requires a physical iLok USB dongle to operate. This is notified during any VocALign Pro purchase (new licenses, 3 Months Rental licenses and upgrades from VocALign Project) in the pop-up window "iLok USB Key Required" that appears when ...

  • I used a product with a 14-day Trial license. How do I install the full version? - FAQ
    /faq/i-used-a-product-with-a-14-day-trial-license-how-do-i
    The software is identical. If you have installed the latest version of a Synchro Arts product, you do not need any other installation. All our latest installers are available in our Download page at https://www.synchroarts.com/downloads/ or choosing ...

  • Error: iLok Server Not Authorized - A license to run the iLok Server cannot be found... - FAQ
    /faq/ilok-server-not-authorized
    iLok Server Not Authorized - A license to run the iLok Server cannot be found... This message can occur if you visited the "Server Admin" section of your iLok License Manager's network preferences settings. To resolve this you will need to delete ...

  • Studio One 4 or Studio One 5 does not show the VocALign Project or VocALign Pro plug-in after installation - FAQ
    /faq/studio-one-4-does-not-show-the-vocalign-project-or-vocalign
    On occasion, Studio One Professional software may not recognise newly installed plug-ins. This procedure will force Studio One Professional to rescan the installed plug-ins. Please try the following steps: Windows Exit Studio One Professional ...

  • I think I am running my software as a DEMO/Trial version. How do I find out? How do I get the full software? - FAQ
    /faq/i-think-i-am-running-my-software-as-a-demo-version
    Synchro Arts software only comes as fully functional software. The only difference is in the iLok license; a Trial license will expire; a full license will not. Please log onto your iLok account using iLok License Manager software and check your ...

  • Revoice Pro is not compatible with Studio One - Please update... - FAQ
    /faq/revoice-pro-is-not-compatible-with-studio-one
    If Studio One Professional posts the error: Revoice Pro is not compatible with Studio One, please update... Please follow the steps below to stop the error from appearing: Windows Exit Studio One Professional software (if it is running) Open a ...

  • Revoice Pro 4 keeps asking for an Activation Code and it rejects mine. I know my iLok license is valid. - FAQ
    /faq/revoice-pro-4-ilok-license-not-recognised
    If your Revoice Pro 4 iLok license is correctly activated on an iLok 2 or iLok 3 USB dongle, or in the iLok Cloud (and this article will help you check if it really is) but Revoice Pro 4 still prompts for authorisation at launch, please check for ...

  • Does VocALign work with Adobe Audition CC? - FAQ
    /faq/does-vocalign-work-with-adobe-audition-cc
    How to use the VocALign VST3 plug-ins with Adobe Audition CC. You must use VocALign Project 3.1.3 VST or VocALign Pro 4.2.3 VST or later with Audition. Earlier versions of VocAlign Project and VocAlign Pro will not work correctly. The screen shots ...

  • Why isn't VocALign Pro or VocALign Project appearing in Sonar's Region FX Menu ? - FAQ
    /faq/why-isnt-vocalign-pro-or-vocalign-projet-appearing-in
    These instructions appy to the Windows version of SONAR. If you cannot see VocALign Pro or VocALign Project in Sonar's Region FX Menu there are four things to check: 1) Have you downloaded the correct version of VocALign? If you are running the 64 ...

  • Extra silence in output audio - FAQ
    /faq/extra-silence-in-output-audio
    There is an issue in the current versions of Pro Tools 11 and 12 which can result in the length of the output audio created by VocALign being too long. The signal will be followed by an area of silence. To avoid this issue you need to do the ...

  • Error code 2717 - FAQ
    /faq/error-code-2717
    This error usually means that the Guide signal had been edited (e.g. cutting it in two or more pieces) since it was last added to VocALign. Although VocALign knows that the Guide has been cut, it cannot know which bit of the cut Guide to use for ...

  • How do I set the audio sample rate in Revoice Pro? - FAQ
    /faq/how-do-i-set-the-audio-sample-rate-in-revoice-pro
    Revoice Pro automatically sets its sample rate and resolution when you load an audio file into an empty Revoice Pro session.

  • I’m not getting the results I am expecting from Revoice Pro or VocALign - FAQ
    /faq/i-m-not-getting-the-results-i-am-expecting-from-revoice-pro
    Please contact support@synchroarts.com and send a screenshot showing the alignment problems and some example Guide and Dub audio that is causing problem and we will examine the problem and get back to you.

  • No Side Chain control in Logic Pro X - FAQ
    /faq/no-side-chain-control-in-logic-pro-x
    In Logic Pro X you may not see the Side Chain input at the top of the VocALign Plug-in window. To display the Side Chain control you need to enable Show Advanced Tools in the Logic Pro X preference panel. The Side Chain and other control will then ...

  • No audio is captured - FAQ
    /faq/no-audio-is-captured
    This note applies to VocALign Pro and VocAlign Project. When you capture audio that contains silence at its start it may appear as if VocALign has not captured any audio. However you will notice that the start time at the top left of the VocAlign ...

  • Drag and Drop from Revoice Not Working - FAQ
    /faq/drag-and-drop-from-revoice-not-working
    If you cannot drag and drop files from Revoice Pro into your DAW do the following: 1) Drag an audio file from Revoice to your desktop. 2) Try and drag the file from the desktop into your DAW. If you cannot drag the file into your DAW it may because ...

  • Does Revoice Pro 3 work with Adobe Audition CC? - FAQ
    /faq/does-revoice-pro-3-work-with-adobe-audition-cc
    How to use Revoice Pro 3 with Adobe Audition CC Importing Audio to Revoice Pro 3 from Adobe Audition 1) First, run Revoice Pro. 2) In Adobe Audition, perfom a scan for plug-ins. To do this choose Effects->Audio Plug-in Manager and click the button ...

  • Authorization of VocALign PRO 4 - FAQ
    /faq/authorization-of-vocalign-pro-4
    Authorization of VocALign PRO 4 requires an iLok USB key. Please follow these steps carefully: If you haven't done so, Create an account on www.ilok.com, Download the latest iLok Licence Manager from www.ilok.com and install it. Plug your iLok (USB ...

  • Authorization of Revoice Pro 3 - FAQ
    /faq/authorization-of-revoice-pro-3
    Authorization of Revoice Pro 3 requires an iLok USB key. Please follow these steps carefully: If you haven't done so, Create an account on www.ilok.com, Download the latest iLok Licence Manager from www.ilok.com and install it. Plug your iLok (USB ...

  • Authorization of VocALign Project 3 - FAQ
    /faq/authorization-of-vocalign-project-3
    Please follow these steps carefully: If you haven't done so, Create an account on www.ilok.com, Download the latest iLok Licence Manager from www.ilok.com and install it. Run your iLok Licence Manager and sign in to your account. Go to the 'Redeem ...

  • Can I use an eLicenser? - FAQ
    /faq/can-i-use-an-elicenser
    You cannot install the VocALign Pro, VocALign Project or Revoice Pro licenses on an eLisenser USB key or a USB memory stick. The VocAlign Pro or Revoice Pro license must be installed on an iLok USB Key (version 1, 2 or 3) The VocAlign Project ...

  • Cubase hangs when adding VocALign to a session with more than 2 tracks - FAQ
    /faq/cubase-hangs-when-adding-vocalign-to-a-session-with-more-than-2-tracks
    Cubase 5.1 hangs if VocALign is added to a track in a sesion with more than 2 tracks. Problem stops if Spectratronics Omnisphere plug-in is removed from the session.

  • Capture and Spot are very slow - FAQ
    /faq/capture-and-spot-are-very-slow
    The Capture and Spot operations are very slow. This has been fixed in VocALign Project 3.1.3 AAX and VocALign Pro 4.2.3

  • No signal was detected in the guide audio - FAQ
    /faq/no-signal-was-detected-in-the-guide-audio
    VocALign needs to find a signal in the first 0.25 seconds of the guide and dub audio. If there is a very low level signal or digital silence this error will be displayed. You can prevent the error by adjusting the start of the selected audio. To ...

  • Order or Authorization Problem? Are you waiting to receive your iLok License Activation Code? - FAQ
    /faq/order-or-authorization-problem-are-you-waiting-to-receive-your-ilok-license-activation-code
    If you have ordered from our store and have not received an email containing your iLok Activation Code, please: Check your email SPAM, JUNK, CLUTTER and INBOX folders for an email from synchroarts.com that contains the information you need. If you ...

  • VocALign PRO - Copy Protection and Authorization - FAQ
    /faq/vocalign-pro-copy-protection
    VocALign PRO uses a license that must be installed on an iLok USB Key. If you received a VocALign PRO Activation Code it should look like this: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XX (where X's are numbers) Note that this code is NOT a licence ...

  • VocALign not processing stereo files - FAQ
    /faq/vocalign-not-processing-stereo-files
    VocALign Project and VocALign Pro Audio Unit plug-ins are not processing stereo dub files correctly. Fixed in: VocALign Project 3.1.2 and VocALign Pro 4.2.2

  • VocALign Project is not compatible with Studio One - FAQ
    /faq/vocalign-pro-is-not-compatible-with-studio-one
    If you select the VocALign menu in Studio One you may see the following message. You need to update to the ARA compatible version of VocALign Project. You can download the latest version of VocALign Project from //www.synchroarts.com/downloads Make ...

  • VocALign Project 3 Unknown error 2032 - FAQ
    /faq/vocalign-project-3-unknown-error-2032
    Reported in DP 7 and 8 and when working standalone. Program is not opening AIF audio files correctly.​ Fixed in VocALign Project 3.1.2 Release​2015-02-12

  • Why is audio not spotting to the right timecode? - FAQ
    /faq/why-is-audio-not-spotting-to-the-right-timecode
    WARNING FOR PRO TOOLS 10 USERS. If you are capturing audio with Revoice Pro Link Plug-in do NOT use BAR BEATS setting in Pro Tools 10 and 10.1. There is a Pro Tools bug that will place the captured audio at the wrong time code in Revoice Pro. AVID ...

  • VocALign Project & Pro with Pro Tools 10 - FAQ
    /faq/vocalign-project-pro-with-pro-tools-10
    VocALign Project 3 and VocALign Pro only work with Pro Tools 10 on versions of OS X supported by Avid. Pro-Tools Operating System Compatibility Chart If you are using OS X 10.9 or later you must use Pro Tools 11 or 12 and the AAX versions of ...

  • VocALign not displayed in Reaper - FAQ
    /faq/vocalign-not-displayed-in-reaper
    If the VocAlign VST3 plug-in is installed but not displayed in Reaper you may need to have Reaper to rescan the VST plug-ins. Open the Reaper preference panel and make sure the VST3 plug-ins paths includes c:Program FilesCommon FilesVST3 Then press ...

  • VocALign is not aligning correctly (or failing to align) - FAQ
    /faq/vocalign-is-not-aligning-correctly-or-failing-to-align
    FIRST: Listen to the signals and also in the top window, examine the yellow aligned Dub energy trace and how it matches the blue guide energy pattern to hear and see where the alignment is going wrong. Try to find if VocALign is not aligning the ...

  • Protected Regions - Why can't I move the red brackets? - FAQ
    /faq/protected-regions-why-cant-i-move-the-red-brackets
    There are two things to check: You need to select the APT process which the Dub with the Protected Region is the input to. (You most easily select an APT process by clicking either the Dub Process Control Block or the Output.). It will become green ...

  • Pro Tools Error -7054 - FAQ
    /faq/pro-tools-error-7054
    Pro Tools reports error -7054 when loading VocALign. Resolved by deleting and re-installing VocALign.

  • Revoice Pro 2 on OS X 10.9 or later - FAQ
    /faq/revoice-pro-2-on-os-x-10-9-or-later
    If you are using Revoice Pro 1 or 2 on OS X 10.9 or later you need to disable App Nap. App Nap freezes applications to save power, however this can cause your host DAW to lockup when it uses the Revoice Pro plug-ins. To disable App Nap select the ...

  • Stereo output not created - FAQ
    /faq/stereo-output-not-created
    If you use the Quick Doubler on a mono track to create a stereo Double and send the result to a stereo track may only get a mono output. If you select an area in the output stereo track you will get a stereo output. You may have to set ...

  • Vocalign failed to complete the last operation Unknown Error: 2920 - FAQ
    /faq/vocalign-failed-to-complete-the-last-operation-unknown-error-2920
    This error occurs if there are long areas of silence in the signal. (Greater that 10 seconds.) To avoid the error align the signal in smaller sections without the silence.

  • UnZip Error - FAQ
    /faq/unzip-error
    You may see the following error when trying to start Revoice Pro. This error can occur if the current user’s temporary directory (i.e. 'UsersUSERNAMEAppDataLocal') is either full, inaccessible or hampered in any way. To empty a system's TEMP ...

  • Audio not aligned correctly - FAQ
    /faq/audio-not-aligned-correctly
    In Pro Tools you need to ensure that the playlist option is selected at the top of the AudioSuite window. If this option is not selected the aligned audio will not be returned to the correct location.