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  • The Activation Code cannot be used. No redemptions are available. - FAQ
    /faq/the-activation-code-cannot-be-used-no-redemptions-are
    The message: The Activation Code ... cannot be used. No redemptions are available. appears after entering the Activation Code you received from Synchro Arts: Please do not panic, as this is not really an issue. Click Cancel to dismiss the message ...

  • The code redemption limit has been reached. Please enter a different code. - FAQ
    /faq/the-code-redemption-limit-has-been-reached-please-enter-a
    The message: The code redemption limit has been reached. Please enter a different code. appears after entering the Activation Code you received from Synchro Arts: Please do not panic, as this is not really an issue. Click OK to dismiss the message ...

  • Error opening an iLok Cloud Session: "An exception occurred: Texception: Default TException." - FAQ
    /faq/error-opening-an-ilok-cloud-session
    While opening an iLok Cloud Session to authorise Revoice Pro 4 with macOS Mojave 10.14 and higher, this error message could appear: An exception occurred: Texception: Default TException. The license activation process cannot continue at this time. ...

  • Revoice Pro 3 - Copy Protection and Authorization - FAQ
    /faq/revoice-pro-copy-protection
    Revoice Pro uses a license that must be installed on an iLok USB Key. If you received a Revoice PRO Activation Code it should look like this: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XX (where X's are numbers) Note that this code is NOT a licence but ...

  • When I try to redeem my TRIAL License Code on iLok.com, why do I get the message "We're sorry, but that license code is incorrect"? - FAQ
    /faq/when-i-try-to-redeem-my-trial-license-code-on-ilok-com-why-do-i-get-the-message-were-sorry-but-that-license-code-is-incorrect
    You probably have already installed a Revoice Pro TRIAL license in your iLok account. You cannot run a second trail license. Contact Synchro Arts only if you have NOT run a trial and get that message.

  • Revoice Pro 4 - Copy Protection and Authorization - FAQ
    /faq/revoice-pro-4-copy-protection-and-authorization-in-progress
    Revoice Pro 4 uses a license that can be activated in iLok Cloud or installed on a 2nd or 3rd generation iLok USB Key. If you received a Revoice PRO Activation Code it should look like this: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XX(where X's are ...

  • Error: iLok Server Not Authorized - A license to run the iLok Server cannot be found... - FAQ
    /faq/ilok-server-not-authorized
    iLok Server Not Authorized - A license to run the iLok Server cannot be found... This message can occur if you visited the "Server Admin" section of your iLok License Manager's network preferences settings. To resolve this you will need to delete ...

  • What is iLok Cloud? - FAQ
    /faq/what-is-ilok-cloud
    Revoice Pro 4 users now have the freedom to ‘ditch the dongle’ and take advantage of the flexible new cloud based licensing from iLok. This means Revoice Pro users at home, in the studio or on the move can choose to use their software anywhere ...

  • My *VALID* Revoice Pro 4 license is not recognised. Revoice Pro 4 keeps asking for an Activation Code, but it rejects mine. - FAQ
    /faq/revoice-pro-4-ilok-license-not-recognised
    If your Revoice Pro 4 iLok license is correctly activated on an iLok 2 or iLok 3 USB dongle, or in the iLok Cloud (and this article will help you check if it really is) but Revoice Pro 4 still prompts for authorisation at launch, please check for ...

  • I cannot authorise VocALign Pro on my machine or in the iLok Cloud - FAQ
    /faq/vocalign-pro-requires-a-physical-ilok-usb-dongle
    VocALign Pro requires a physical iLok USB dongle to operate. This is notified during any VocALign Pro purchase (new licenses, 3 Months Rental licenses and upgrades from VocALign Project) in the pop-up window "iLok USB Key Required" that appears when ...

  • I think I am running my software as a DEMO/Trial version. How do I find out? How do I get the full software? - FAQ
    /faq/i-think-i-am-running-my-software-as-a-demo-version
    Synchro Arts software only comes as fully functional software. The only difference is in the iLok license; a Trial license will expire; a full license will not. Please log onto your iLok account using iLok License Manager software and check your ...

  • How do I find out what Synchro Arts product I own? - FAQ
    /faq/what-synchro-arts-product-do-i-own-is-there-a-customer-area
    The Synchro Arts website does not have Customer accounts or profiles, or a Customer Login area. To keep track of your Synchro Arts licenses, please use iLok License Manager software to log onto your iLok account. All your Synchro Arts licenses, ...

  • I used a product with a 14-day Trial license. How do I install the full version? - FAQ
    /faq/i-used-a-product-with-a-14-day-trial-license-how-do-i
    The software is identical. If you have installed the latest version of a Synchro Arts product, you do not need any other installation. All our latest installers are available in our Download page at https://www.synchroarts.com/downloads/ or choosing ...

  • License Error - Revoice Pro 3 - FAQ
    /faq/revoice-pro-license-error
    When starting Revoice Pro you may see the following message: When you receive this message it typically means that the service (PACE License Services) has either quit unexpectedly, stopped running, did not install properly or never starts on system ...

  • How to move an iLok license - FAQ
    /faq/how-to-move-an-ilok-license
    How to move a VocALign Project license to a machine location and back to your account. If you are moving a license between machines you need to start on the source machine. Open the iLok license manager and move the license from the machine to the ...

  • Can I use an eLicenser? - FAQ
    /faq/can-i-use-an-elicenser
    You cannot install the VocALign Pro, VocALign Project or Revoice Pro licenses on an eLisenser USB key or a USB memory stick. The VocAlign Pro or Revoice Pro license must be installed on an iLok USB Key (version 1, 2 or 3) The VocAlign Project ...

  • Can I use one license on multiple machines? - FAQ
    /faq/can-i-use-one-license-on-multiple-machines
    You can install the software on any number of machines. Once activated, move your Synchro Arts license onto an iLok USB Key (using the iLok License Manager). The software will then run when the iLok is plugged into any machine on which the software ...

  • Can I get another Trial or extend my Trial period? - FAQ
    /faq/can-i-get-another-trial-or-extend-my-trial-period
    Please email sales@synchroarts.com listing: - Which product you would like to trial for 14 days - Your iLok Account ID

  • Authorization of VocALign Project 3 - FAQ
    /faq/authorization-of-vocalign-project-3
    Please follow these steps carefully: If you haven't done so, Create an account on www.ilok.com, Download the latest iLok Licence Manager from www.ilok.com and install it. Run your iLok Licence Manager and sign in to your account. Go to the 'Redeem ...

  • Authorization of VocALign PRO 4 - FAQ
    /faq/authorization-of-vocalign-pro-4
    Authorization of VocALign PRO 4 requires an iLok USB key. Please follow these steps carefully: If you haven't done so, Create an account on www.ilok.com, Download the latest iLok Licence Manager from www.ilok.com and install it. Plug your iLok (USB ...

  • How can I tell if I have the latest license for VocALign Project - FAQ
    /faq/how-can-i-tell-if-i-have-the-latest-license-for-vocalign-project
    Look in your iLok account for an unexpired license for “Vocalign Project” If you have an unexpired “VocALign Project” iLok license, it will authorize all VocALign Project 3 versions that can be downloaded here: ...

  • iLok License - Queued - FAQ
    /faq/ilok-license-queued
    If you install an iLok license and it is displayed as Queued on the iLok Manager it can be for the following reasons. A first generation iLok only allowed for one product's license to reside on it at one time. Any other identical licenses would then ...

  • VocALign PRO - Copy Protection and Authorization - FAQ
    /faq/vocalign-pro-copy-protection
    VocALign PRO uses a license that must be installed on an iLok USB Key. If you received a VocALign PRO Activation Code it should look like this: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XX (where X's are numbers) Note that this code is NOT a licence ...

  • VocALign Project is not compatible with Studio One - FAQ
    /faq/vocalign-pro-is-not-compatible-with-studio-one
    If you select the VocALign menu in Studio One you may see the following message. You need to update to the ARA compatible version of VocALign Project. You can download the latest version of VocALign Project from //www.synchroarts.com/downloads Make ...

  • Titan Copy Protection - FAQ
    /faq/titan-copy-protection
    Titan 4 uses a license that must be installed on an iLok USB Key.

  • Order or Authorization Problem? Are you waiting to receive your iLok License Activation Code? - FAQ
    /faq/order-or-authorization-problem-are-you-waiting-to-receive-your-ilok-license-activation-code
    If you have ordered from our store and have not received an email containing your iLok Activation Code, please: Check your email SPAM, JUNK, CLUTTER and INBOX folders for an email from synchroarts.com that contains the information you need. If you ...

  • My iLok USB Key has been lost/stolen/eaten by the cat - FAQ
    /faq/my-ilok-usb-key-has-been-lost-stolen-eaten-by-the-cat
    You should report the lost iLok at www.ilok.com and obtain an RMA number. Send the RMA number to support@synchroarts.com and we will replace the affected licenses.

  • Authorization of Revoice Pro 3 - FAQ
    /faq/authorization-of-revoice-pro-3
    Authorization of Revoice Pro 3 requires an iLok USB key. Please follow these steps carefully: If you haven't done so, Create an account on www.ilok.com, Download the latest iLok Licence Manager from www.ilok.com and install it. Plug your iLok (USB ...