Troubleshooting Recording Problems in ReVoice Studio

This page is to help users that have problems with playing the video in ReVoice Studio

There seem to be several possible causes, mainly related to computers' sound systems. Some or all of the following solutions have helped people to overcome the problem.

A. Check your sound setup

1. Have you been through the ReVoice Studio Mic Check Wizard?

• This allows you to set levels for your microphone. You can start this again by clicking on 'Mike' in the green screen on the top right of the ReVoice Studio screen, then clicking on the microphone icon that pops down.
  
• Make sure that your microphone is recording sound.

• Make sure ReVoice Studio is closed
• Right click the Speaker icon in the Windows toolbar on the bottom right of his screen.
• Select "Adjust Audio Properties". In the Audio Properties window, uder the section Sound Recording, use the drop-down selector to see if the wrong device (such as a modem) is selected.
• If there is a sound card available to choose, select that, press Apply, close that window and try ReVoice Studio again.

B. Install the latest drivers for your sound card

If your sound card drivers are not functioning correctly, either because they are wrongly installed or corrupted, you will have problems recording in ReVoice Studio.

Check with your computer supplier, or sound card manufacturer, that you have the LATEST drivers for your soundcard for your system.

If you do not have the latest drivers, you will need to install them (or re-install the existing drivers if they are the latest drivers).

C. Adjust your DirectX properties

Problems when recording in ReVoice Studio are frequently linked with the DirectX (the Windows system that handles graphics and sound) setup:

1. Make sure you have the latest version of DirectX installed.

• You need Version 7 or 8 to run ReVoice Studio. To get DirectX 8, go to http://www.microsoft.com/directx/homeuser/downloads/default.asp
  

2. Try turning off DirectX acceleration:

• Click Start, and then click Run. In the Open box type dxdiag.
  
• Click on the Sound tab and move the Hardware Sound Acceleration slider to 'No Acceleration'.

You can also use the DirectX Diagnostics program to test your audio and video setup. Make sure it is working correctly.

D. Specific Solutions Reported:

The following is a specific trouble shooting solution when using a C-Media CMI8738 sound card. However, it could apply to other systems.

• When the 4 speaker mode is turned on, the record option in ReVoice Studio may not work (ie: you press record and nothing happens).
• Turn 4 speaker mode OFF (ie: turn off the REAR channels), the record mode should work correctly.

The Morgan Multimedia Stream Switcher from Morgan Multimedia stops ReVoice Studio from recording properly. The video plays but no recording is saved.

1. Download the RVLog application (124k) by clicking this link.
2. Make sure a disk with ReVoice Studio is in your drive.
3. Make sure ReVoice Studio is not running.
4. Run the RVLog application by double clicking on it in File Explorer or by using the Run command on the Windows Start Menu.
5. ReVoice Studio should run automatically.
6. In ReVoice Studio, press the Record button and then press the stop button.
7. Exit ReVoice Studio.
8. A log file should be produced in your Program Files directory, under Synchro Arts Ltd/ReVoice Studio/Log. The file is called log.txt