]Some of this information is extracted and edited from http://support.microsoft.com/support/kb/articles/Q141/8/01.asp]

Troubleshooting Video Playback Problems with ReVoice Studio in Windows 95/98

The information here applies to

SUMMARY

This document should help you troubleshoot Video playback problems with the codecs in Windows used in ReVoice Studio. A codec is an computer program used to compress and decompress sound or video files. The following problems are addressed in this document:

How to check your video system

Missing Codecs
Windows includes several common codecs which are installed by default during Windows Setup when a sound card is installed in the computer. ReVoice Studio requires that you have the following codec for video playback: Indeo Video R3.2 or Indeo Video 5.1 (others may be present).

To verify that the codecs included with Windows 95 (and 98) are installed, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs, click the Windows Setup tab, click Multimedia, and then click Details.
  3. Verify that the Video Compression check box is selected. If it is not selected, click to select the check box, and then click OK.

You can verify that the required Indeo codec is installed by following these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Multimedia, click the Devices tab (Advanced tab in Windows 95)
  3. If you have video playback problems, double-click Video Compression Codec to expand the branch.
  4. You should see either or both Indeo Video R3.2 or Indeo Video 5.10 (and possibly other similar codecs) in the list.This next instructions verifies that this Codec is enabled (turned on) for use.
  5. Click the Indeo Video codec, and then click Properties.
  6. Make sure the box is not selected for "Do not map through this device". If it is, Click "Do not map through this device", ensure the box is not ticked, and then click OK.
  7. Now close all the system windows and retry running ReVoice Studio.

(For the moment - we are going to assume the CODEC is not damaged.)

If the Indeo Video codec is not listed (i.e. not installed), follow these steps:

  1. In your Internet browser, click here to go to download the Indeo Codec for PCs but read (2) and (3) below, before you do this.
  2. In the Ligos download page, under Select your Download, in the box, click on Indeo Video 3.2, 4.5, 5.11 and Indeo Audio 2.5 Codecs, then click the Next button.
  3. Follow the on screen instructions on the Ligos web site to install the Video Codecs on your system.
  4. Restart your system and restart ReVoice Studio.

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